Frequently Asked Questions (FAQs) for Brightway Mart

1. What is Brightway Mart?

Brightway Mart is your one-stop online store for trendy and affordable fashion, offering clothing, accessories, and more for men, women, and kids across the USA.

2. Do you offer free shipping?

Yes, we provide free shipping on all orders with no minimum purchase required.

3. How long will it take to receive my order?

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days (additional charges apply).
  • Delivery times may vary based on your location and order processing time.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time.

5. What is your return policy?

  • Returns are accepted within 30 days of delivery if the item is unused, unworn, and in its original packaging.
  • Clearance, intimate wear, and customized products are non-returnable.
  • For more details, visit our Returns Policy.

6. How do I initiate a return?

To start a return, email us at returns@brightwaymart.com with your order number and reason for the return. We’ll guide you through the process.

7. What payment methods do you accept?

We accept secure payments via:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal

8. Do you ship internationally?

Currently, we only ship to the United States, including Alaska and Hawaii.

9. Can I cancel or modify my order?

  • Orders can be canceled or modified within 12 hours of placing them.
  • After this window, the order is processed, and changes may not be possible.

10. What should I do if I receive a damaged or incorrect item?

Please contact us immediately at support@brightwaymart.com with your order details and photos of the item. We’ll resolve the issue promptly with a replacement or refund.

11. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter to stay updated on exclusive deals, seasonal sales, and special promotions.